KPODATA CRM Application module creates a connected environment that enables you to follow, track, and target the customer through their life-cycle with your business.
A 360 degree view including segmentation and detailed insight on their engagement and value creating a single view of the customer for the business.
A 360 degree view of your vendor from internal contacts, slas and terms of engagements to documentation storage, pricing and performance analysis presented in a single view.
Enables you to create and execute targeted marketing campaigns and create analysis and reporting on the on overall performance from a singular system.
Powering sales and client engagement by creating a holistic view of each business opportunity for the sales team and giving detailed reporting and analytics back to the business.
End to end tracking of customer cases supported with dashboard reporting and analytics to ensure complete case ownership and fulfilment of client service agreements.
A process tool that enables the sending of a digitised questionnaire to clients, the capture and storage of results and provides reporting and analysis of the client feedback for sharing within the business.
Fully customisable dashboard and reporting functionality available to enable personalised and relevant reporting and insight.
- Manage all your client contact information
- Our CRM will track all communication with vendors
- Send emails and Sync your email account with our CRM system
- Track Sales opportunities and leads
- In depth analytics and reports on sales successes from our CRM Dashboards
- Client classification
- Contact management
- Create Tasks and Appointments
- Book meeting from the CRM tool
- Emails alerts and notification on ticket status changes from the CRM
- Link your Email accounts to the tool for one goto place for client communictions
- CRM Self registration ticket management
- Log tickets for support desks incidents
- Analysis trends with detailed information on requests
- Get the complete CRM overview of your sales pipeline
- Organize your emails and link them directly to your opportunities
- Send group mails linked to you contacts directly from the CRM
- Manage your team and assign task
- Stream your pipeline with Watchlists for key opportunities
- Manage Sales opportunities
- High level views of opportunity conversion
- Up to date statistics on Sales Figures
- CRM delivers complete overview of the sales cycle